Hurghada Royal Tours: Privacy Policy
At Hurghada Royal Tours, we prioritize the protection of your personal data and handle it with the utmost care. As the data controller, we ensure that your information is processed in accordance with applicable data protection laws. This Privacy Policy explains how, to what extent, and for what purposes we process your personal data when you use the Pioneers Marsa Travel website.

1. Scope of Data Protection

Data protection applies to personal information that identifies or can identify an individual. Examples include your name, address, email, and phone number.

2. Collection, Processing, and Use of Personal Data

Voluntary Data Submission

You can generally use our website without providing personal data. However, certain features may require you to share your information. Providing personal data is voluntary, except where noted otherwise. Please note that data transmitted over the internet (e.g., via email) may have security vulnerabilities, and complete protection against third-party access is not guaranteed.

Data Collection Purposes

We process the personal data you provide during booking or account registration to fulfill the following purposes:

  • Account Registration and Contract Execution:
    • Information such as your name, email, phone number, address, and other data required for the services you use.
    • Transaction details, including purchases and related billing information.
    • User-generated content, such as reviews and correspondence through our website or other communication channels.
  • Communication:
    Personal data shared for contacting us is used solely for managing your inquiry.
  • Marketing Activities:
    With your consent, we may use your personal data for marketing, including sending newsletters and promotional materials. You can revoke your consent at any time by following the unsubscribe instructions in our emails or contacting us directly.

3. Payment Information

All payments are processed by PCI/DSS-compliant payment providers. We do not have access to the payment data collected by these third-party services unless explicitly shared by you.

4. Data Processing for Website Use

When you access our website, we collect necessary usage data, such as your IP address and login details. These are used to customize and optimize your experience. Data is deleted once it is no longer required unless legal retention obligations apply.

5. Data Deletion

We retain your data only as long as necessary for the purposes outlined or as required by law. Personal data is deleted when it is no longer needed, or when you close your account and terminate our services.

6. Data Security

We implement technical and organizational measures to safeguard your personal data against loss, unauthorized access, and misuse. These include:

  • SSL Encryption:
    We use Secure Socket Layer (SSL) technology for secure online transmissions. This ensures that your data is encrypted and transmitted securely. You can verify SSL encryption by checking for “https://” in the website address or a padlock icon in your browser.
  • Staff Training and Audits:
    Our employees are trained in data protection protocols, and both internal and external audits ensure compliance.

For any questions or concerns regarding your personal data, please feel free to contact us.